02 JUN ,Delhi: Union Minister of State (Independent Charge) Ministry of Science & Technology, PMO, Ministry of Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr. Jitendra Singh today said, nine years of administrative reforms under Prime Minister Narendra Modi are, in the long run, aimed at socio-economic transformation.Delivering the inaugural address at a webinar on Administrative Reforms (2014-2023) in New Delhi, Dr. Jitendra Singh said, large scale use of technology and integration approach are the twin pillars of the revolutionary Governance Reforms carried out in the last nine years. On the occasion, he also released two booklets and one flyer and its e-Version on 9 Years of Administrative Reforms (2014-2023) to mark the completion of 9 years of government led by Prime Minister Narendra Modi. Dwelling on Administrative Reforms, Dr. Jitendra Singh said, ever since Narendra Modi came to power in 2014, the Prime Minister gave us the mantra ‘Minimum Government – Maximum Governance’, which means a government to act as a facilitator, not an intimidator. When we talk of a government like this it means increased transparency, increased accountability and most of all increased citizen participation.Speaking about the transparency and accountability in the governance, Shri Singh said that the benchmark for clean and effective government is the robust grievance redressal mechanism. A 10 step CPGRAMS reforms process has been adopted for improving of disposal and reducing the time lines which has resulted weekly disposal rate upto 95 to 100%. Average disposal time of Central Ministries/Departments has improved from 32 days in 2021 to 27 days in 2022 to 17 days in April, 2023. The progress for April, 2023 indicates 1,06,847 grievances redressed by Central Ministries/ Departments with pendency level of 67,932 cases. DARPG has established a mechanism wherein after the redressal of complaint, the complainant is called on phone to find out the level of satisfaction through BSNL Feedback Call Centre. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). This integration has also helped the citizens in availing CPGRAMS related services in remote corners of the country owing to its presence in all the Gram Panchayats.
